An example of when STFU might be a wonderfully good idea: attempting to get a pissed-off customer base to give you warm PR fuzzies might just not be the best idea within weeks of stranding 80K of them a long way away from where they actually wanted to be
qantas
Not the Front Page News: Qantas and Fijian union laws; ACTA to be signed this weekend
Not on the front page: Air Pacific, in which Qantas is a large minority stakeholder, allegedly paid for Fijian anti-union law to be drafted, Anti-Counterfeit Trade Agreement to be signed by countries including Australia.