Bought a nice big shiny microwave last year from you. After a few months, it broke down. Weird noise as it started up, then the counter went mad and no heat was being produced. Took it to be fixed under warranty. The repair took 3 weeks.
6 weeks later, broke down again in exactly the same way. Took it to be fixed under warranty. The repair took 3 weeks.
Within a week, broke down again in exactly the same way. Rang you up to ask for a new one. You told me that it has to be sent for repairs 3 times and a formal non-fixable report issued. So, once again, I took it to be fixed under warranty. The report took 3 weeks for you to receive and to call me to promise me a new machine.
The new machine took 2 weeks to arrive after that phone call. So, 11 weeks since October last year without a microwave due to repairs/replacement of your dud machine.
The new machine is making a weird noise on start-up. I am not happy, Samsung.